To ensure that your complaint is dealt with quickly and promptly, please pass on the following information to your retailer:
- A picture of the defect/problem
- A brief description of the defect/problem
- The item’s production number (e.g. 126-101114), which you will find on the base of the furniture
We endeavor to always handle complaints as quickly as possible. Yet there may be cases where we have to contact our suppliers in order to find the best solution. This can mean that it takes a little longer to deal with the complaint.
If we find that the complaint is justified, we will normally offer to replace spare parts, or repair or replace your item.